Istanbul Red Area Carpet

Return Policy

If the return is due to supplier error (e.g. defective/damaged item, wrong product delivered, etc), the supplier will shoulder the return shipping fee. However, if the return is due to customer issue (e.g. wrong item ordered, customer remorse, etc), the customer is responsible for return postage.

Returns Our company offers a generous return period of 30 days for all items. Claims related to damaged or lost items must be submitted within 7 days. Please note that a 15% restocking fee applies to all returned items, regardless of the reason for return, unless there is damage or a defect identified at the time of delivery that was not caused by the customer. In the event that, upon inspection of the returned item, we identify damage or defects resulting from usage, the customer will incur the responsibility for the rug's cost, along with all associated shipping charges. Kindly return all products in their original or equivalent packaging, ensuring that items are returned in the same shipping dimensions as delivered to avoid additional shipping costs. Please note, we do not accept returns for rug pads and clearance items. Items purchased from our retail partners are also non-returnable. Cancellations Cancellations are not guaranteed, and once an order has been dispatched for shipping, cancellation is no longer possible. All cancellation requests must be submitted via email to support@hauteloom.com. We will provide confirmation of cancellation via email once the order cancellation is processed.